1300 727 322

Operational Efficiency

"Emergency Repairs & Make Safe – Initial Contact Within 2 Hours" Initial contact made within 2 hours.

"Maintenance Repairs – Site Attendance Within 3 Business Days" a client testimonial praises our reliability and efficiency

About

At VOAO, we believe facility management is about creating environments that boost productivity, safety, and well-being, not just maintaining buildings. We’re dedicated to providing exceptional, customised solutions that optimise facility performance, reduce costs, and enhance occupant experiences. Our experienced team works closely with clients to develop strategies that meet their unique needs, ensuring high standards of quality, safety, and sustainability. Our mission is to be a trusted partner, delivering innovative solutions that exceed expectations and drive success, building long-term relationships based on trust and excellence.

Man in blue shirt holding rolled documents, wearing a hard hat with raised visor, smiling outdoors near a building with shutter doors and yellow bollards.

Reach

VOAO has strategically expanded its footprint across key locations in both Australia and New Zealand, solidifying a substantial and influential presence. Our firm foundation is built upon robust brick-and-mortar facilities, which serve as the cornerstone of our operations including some of the most remote coverage. By leveraging the ARC Group this provides us with an extensive network of direct staff and subcontractors, enabling us to offer comprehensive facility maintenance solutions. This vast network enhances our responsiveness and ability to cater to diverse client needs. Our commitment to excellence and our ability to harness resources, positions us as a trusted partner in maintaining and enhancing the built environment.

Services

Hard Facility Management

Hard Facility Management involves maintaining the building’s structure, fabric, and essential services. It ensures core systems like HVAC, plumbing, and electrical operate efficiently and safely through regular inspections, repairs, and replacements. This helps extend system lifespans, reduce disruptions, and maintain a safe, comfortable, and sustainable environment.

Two people in blue shirts with tool belts stand facing an orange electrical cabinet with multiple cables on top, indoors.

Icons representing building services categories: building fabric, fire protection, vertical transport, electrical maintenance, preventative maintenance, asbestos control, plumbing maintenance, mechanical maintenance, and heating & air conditioning.

Soft Facility Management

Soft Facility Management covers services that enhance the functionality and comfort of a facility, such as gardening, cleaning, and waste management. It focuses on maintaining a clean, pleasant, and efficient environment for building occupants. These services help ensure the day-to-day operations run smoothly, improving overall satisfaction and supporting the well-being of everyone in the building.

Person in blue shirt with orange text and QR code, standing near leafy plants.

Asset Management

Asset management involves tracking, maintaining, and optimising a building’s physical assets to ensure their longevity and performance. It helps reduce unexpected failures, plan for upgrades, and improve operational efficiency. Effective asset management controls costs, maximises investments, and minimises downtime.

Two men reviewing documents outdoors, one in a red blazer and glasses, the other in a hard hat and blue shirt; they stand near a building labeled 'Refuse Room' with trees in the background.

Illustrations of "Condition Assessment," "Inventory Assessment," and "Compliance & Safety" concepts with icons of a hand writing, a checklist with a box, and a shield with people.

Streamlined Processes:

We leverage industry best practices and cutting-edge technology to streamline maintenance workflows, minimizing downtime and maximizing the lifespan of your equipment. By reducing inefficiencies, we can lower both direct and indirect costs associated with facility upkeep.

Energy-Efficient Solutions:

We prioritize energy efficiency in every aspect of our maintenance strategy. From upgrading lighting systems to implementing HVAC optimization measures, we help you reduce energy consumption, leading to lower utility bills and a reduced environmental footprint.

Tailored Solutions:

We understand that each facility is unique. Our services are tailored to meet your specific needs, ensuring that you’re only investing in the solutions that will have the most impact on your bottom line.

Who We Service

VOAO is a preferred contractor for opex and capex works, expertly managing both planned and reactive maintenance across a diverse range of projects. VOAO consistently delivers high-quality outcomes for our Aged Care and Retirement clients throughout Australia. Our extensive industry expertise and unwavering commitment to excellence make VOAO a trusted partner in the sector.
Client Example: Regis
VOAO provides comprehensive facility management for student accommodation, ensuring high standards of maintenance and operational efficiency. Their services cover both planned and reactive maintenance, enhancing the living experience for students. VOAO’s expertise and commitment to quality make them a trusted partner in managing extensive property portfolios.
Client Example: Scape
VOAO, a distinguished preferred contractor, expertly manages projects ranging from $5k to $1m, encompassing both opex and capex works. Renowned for their excellence in planned and reactive maintenance, VOAO recently completed two significant projects, each valued at $400k, showcasing their commitment to delivering exceptional results and client satisfaction.
Client Example: Albury City
VOAO has secured a national agreement with multiple disability services, managing their property portfolio with tailored hard and soft facility services. The partnership includes a vital 24-hour "make safe" provision, ensuring occupant safety which highlights VOAO’s adaptability and commitment to excellence in specialised property management.
Client Example: Aruma
VOAO provides specialised hard and soft FM services for strata and body corporate properties, focusing on maintenance, upgrades, cleaning, and grounds care to enhance safety, appearance, and long-term asset value.
Client Example: The Arcadia Rise Community Title Scheme
VOAO provides comprehensive hard and soft FM services for childcare centres and schools, ensuring safe, clean, and functional learning environments through timely maintenance, building improvements, cleaning, and grounds upkeep. The children’s safety is also highly prioritised by VOAO with protocols such as police checks, blue cards and partnering with the Bravehearts foundation.
Client Example: The Southport School and Eden Academy
VOAO delivers specialised hard and soft FM services for medical facilities, ensuring compliance, safety, and hygiene through responsive maintenance, infrastructure upgrades, clinical cleaning, and well-maintained external environments.
Client Example: Arura Medical Group
VOAO provides tailored hard and soft FM services for commercial/retail and industrial sites, focusing on efficient maintenance, system upgrades, cleaning, and works to support operational continuity and workplace safety.
Client Example: Australian Motorcycle Holdings