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Your Standards, Raised.

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Operational Efficiency

"Emergency Repairs & Make Safe – Initial Contact Within 2 Hours" Initial contact made within 2 hours.
"Maintenance Repairs – Site Attendance Within 3 Business Days" a client testimonial praises our reliability and efficiency

About

At VOAO, we believe facility management is about creating environments that boost productivity, safety, and well-being, not just maintaining buildings. We’re dedicated to providing exceptional, customised solutions that optimise facility performance, reduce costs, and enhance occupant experiences. Our experienced team works closely with clients to develop strategies that meet their unique needs, ensuring high standards of quality, safety, and sustainability. Our mission is to be a trusted partner, delivering innovative solutions that exceed expectations and drive success, building long-term relationships based on trust and excellence.

Our Sponsorship

With a long history of friendship between senior members of VOAO and the SUNS it is a great honour to sponsor our Gold Coast team as they rise with intent for their 2026 premiership campaign.

Both the SUNS and VOAO are relatively young in their respective industries, but both are already reaching great heights, achieved faster than anyone expected. Facilities management is actually a really interesting fit for a sponsorship with the Gold Coast SUNS, because it connects a highly practical, behind-the-scenes service industry with a high-profile, community-oriented sports brand.

VOAO Facility Services supports the community and its business’s similarly across the country.

Reach

VOAO has strategically expanded its footprint across key locations in both Australia and New Zealand, solidifying a substantial and influential presence. Our firm foundation is built upon robust brick-and-mortar facilities, which serve as the cornerstone of our operations including some of the most remote coverage. By leveraging the ARC Group this provides us with an extensive network of direct staff and subcontractors, enabling us to offer comprehensive facility maintenance solutions. This vast network enhances our responsiveness and ability to cater to diverse client needs. Our commitment to excellence and our ability to harness resources, positions us as a trusted partner in maintaining and enhancing the built environment.

"VOAO Logo – Blue on White Background"

Services

At VOAO, we understand that every facility is a living, moving environment where every service plays a critical role in performance, presentation, safety, and client experience. By bringing together multiple disciplines into one seamless service ecosystem, we allow our clients to focus on what matters most while we manage the day-to-day operations behind the scenes. From integrated facilities management and reactive maintenance to cleaning, hygiene, pest control, landscaping, waste management, and specialist services, VOAO delivers tailored solutions designed to improve operational efficiency, maintain compliance, reduce downtime, and raise service standards across every site. Our agile and client-focused approach ensures that every service works together seamlessly, creating smarter, more responsive facilities management outcomes.

Hard Facility Management

Hard Facility Management involves maintaining the building’s structure, fabric, and essential services. It ensures core systems like HVAC, plumbing, and electrical operate efficiently and safely through regular inspections, repairs, and replacements. This helps extend system lifespans, reduce disruptions, and maintain a safe, comfortable, and sustainable environment.
Icons representing building services categories: building fabric, fire protection, vertical transport, electrical maintenance, preventative maintenance, asbestos control, plumbing maintenance, mechanical maintenance, and heating & air conditioning.

Soft Facility Management

Soft Facility Management covers services that enhance the functionality and comfort of a facility, such as gardening, cleaning, and waste management. It focuses on maintaining a clean, pleasant, and efficient environment for building occupants. These services help ensure the day-to-day operations run smoothly, improving overall satisfaction and supporting the well-being of everyone in the building.

Asset Management

Asset management involves tracking, maintaining, and optimising a building’s physical assets to ensure their longevity and performance. It helps reduce unexpected failures, plan for upgrades, and improve operational efficiency. Effective asset management controls costs, maximises investments, and minimises downtime.
Illustrations of "Condition Assessment," "Inventory Assessment," and "Compliance & Safety" concepts with icons of a hand writing, a checklist with a box, and a shield with people.

Streamlined Processes:

We leverage industry best practices and cutting-edge technology to streamline maintenance workflows, minimizing downtime and maximizing the lifespan of your equipment. By reducing inefficiencies, we can lower both direct and indirect costs associated with facility upkeep.

Energy-Efficient Solutions:

We prioritize energy efficiency in every aspect of our maintenance strategy. From upgrading lighting systems to implementing HVAC optimization measures, we help you reduce energy consumption, leading to lower utility bills and a reduced environmental footprint.

Tailored Solutions:

We understand that each facility is unique. Our services are tailored to meet your specific needs, ensuring that you’re only investing in the solutions that will have the most impact on your bottom line.

Who We Service

  • VOAO is a preferred contractor for opex and capex works, expertly managing both planned and reactive maintenance across a diverse range of projects. VOAO consistently delivers high-quality outcomes for our Aged Care and Retirement clients throughout Australia. Our extensive industry expertise and unwavering commitment to excellence make VOAO a trusted partner in the sector.

    Client Example: Regis

  • VOAO provides comprehensive facility management for student accommodation, ensuring high standards of maintenance and operational efficiency. Their services cover both planned and reactive maintenance, enhancing the living experience for students. VOAO’s expertise and commitment to quality make them a trusted partner in managing extensive property portfolios.

    Client Example: Scape

  • VOAO, a distinguished preferred contractor, expertly manages projects ranging from $5k to $1m, encompassing both opex and capex works. Renowned for their excellence in planned and reactive maintenance, VOAO recently completed two significant projects, each valued at $400k, showcasing their commitment to delivering exceptional results and client satisfaction.

    Client Example: Albury City

  • VOAO has secured a national agreement with multiple disability services, managing their property portfolio with tailored hard and soft facility services. The partnership includes a vital 24-hour "make safe" provision, ensuring occupant safety which highlights VOAO’s adaptability and commitment to excellence in specialised property management.

    Client Example: Aruma

  • VOAO provides specialised hard and soft FM services for strata and body corporate properties, focusing on maintenance, upgrades, cleaning, and grounds care to enhance safety, appearance, and long-term asset value.

    Client Example: The Arcadia Rise Community Title Scheme

  • VOAO provides comprehensive hard and soft FM services for childcare centres and schools, ensuring safe, clean, and functional learning environments through timely maintenance, building improvements, cleaning, and grounds upkeep.  The children’s safety is also highly prioritised by VOAO with protocols such as police checks, blue cards and partnering with the Bravehearts foundation.

    Client Example: The Southport School and Eden Academy

  • VOAO delivers specialised hard and soft FM services for medical facilities, ensuring compliance, safety, and hygiene through responsive maintenance, infrastructure upgrades, clinical cleaning, and well-maintained external environments.

    Client Example: Arura Medical Group

  • VOAO provides tailored hard and soft FM services for commercial/retail and industrial sites, focusing on efficient maintenance, system upgrades, cleaning, and works to support operational continuity and workplace safety.

    Client Example: Australian Motorcycle Holdings

Our Clients

At VOAO, we build long-term partnerships with our clients by treating every facility as if it were our own, delivering reliable, end-to-end solutions with care, accountability and quality at every step. From preventative maintenance to rapid response services, our team is committed to keeping operations running smoothly and facilities performing at their best.

  • Aruma Disability Services

  • Regis Aged Care

  • Good Start Early Learning

  • Aveo Retirement Villages

  • Byron Shire Council

  • Scape

  • Skin To Soul Clinic

  • St Pius X College Windale

  • St Andrews Lutheran College

  • M3 Logistics

  • Defence Housing Australia

  • Renown Kindergarten

  • Partnered Health Medical Centres

  • Keyton Retirement Living

  • Albury City

  • St Stephen's Hospital

  • Eden Academy

  • The Southport School

  • Lords Lutheran Ormeau District School

  • Wright Property Consultants

  • I Feel Good Health Club Oxenford